SKYPRINT AI™

Because SKYPrint AI™ products are custom printed and produced to customer specifications, we do not accept returns or exchanges for non-defective products, customer change-of-mind, or ordering errors.

We will review claims for orders that arrive damaged, contain a verified manufacturing or printing defect, or were produced materially differently from the approved order specifications.

Claims must be submitted within 7 days of delivery and must include the order number, a description of the issue, and clear photographs showing the defect or shipping damage. Please retain the printed products and original packaging until the claim has been resolved.

Customer-supplied artwork errors, spelling or design mistakes approved by the customer, incorrect information supplied by the customer, low-resolution artwork, or other file-related issues are not considered production defects.

Color displayed on monitors and mobile devices may differ from printed output. Reasonable color variation between screen previews, production runs, printing methods, substrates, and finishing processes is considered normal commercial printing tolerance and is not considered a defect.

If a claim is approved after review, SKYPrint AI™ may, depending on the circumstances, provide a reprint, replacement, store credit, partial refund, or refund.

Shipping charges are non-refundable unless the claim results from a verified SKYPrint AI™ production error or documented shipping damage.

For assistance with a defective or damaged order, please contact us.